Returns, Exchanges & Refunds Policy
Last Updated: 11 August 2026
At FG Magnit, we want our customers to shop with confidence. If you are not satisfied with an eligible product, you may submit a request for a return, exchange, or refund within 7 days from the date of delivery, subject to the conditions and approval process below.
1. Return & Exchange Window
Customers may request a return or exchange within 7 calendar days from the date the product is delivered.
All return and refund requests are subject to inspection and approval by FG Magnit.
Submitting a return request does not automatically guarantee that the return or refund will be approved.
2. Conditions for Returns
For change-of-mind returns, the product should normally:
- Be unused and in brand-new condition.
- Be free from scratches, damage, stains, or signs of use.
- Be returned in its original packaging.
- Include all accessories, manuals, cables, warranty cards, promotional items and other items supplied with the product.
- Include a valid FG Magnit order number or proof of purchase.
Products that do not meet the applicable return conditions may be rejected after inspection.
3. How to Request a Return
To request a return, exchange or refund:
- Sign in to your FG Magnit account.
- Go to My Orders.
- Select the relevant order.
- Submit the return request and select the reason for returning the product.
- Provide photographs, videos or other supporting information if requested.
- Wait for confirmation from the FG Magnit support team before returning the product.
Customers may also contact:
Email: support@fgmagnit.com
Subject: Return / Refund Request – [Order Number]
FG Magnit’s existing support information already directs customers to this email for returns and states that the support team aims to respond within 24 hours.
4. Damaged, Defective or Incorrect Products
If you receive a product that is:
- Damaged upon delivery;
- Defective or malfunctioning;
- Different from the product ordered; or
- Missing essential parts or accessories,
please contact FG Magnit as soon as possible.
You may be asked to provide the order number, photographs, videos and a description of the problem.
After inspection and verification, FG Magnit may provide an appropriate remedy, which may include:
Repair, replacement, exchange or refund, depending on the circumstances and applicable warranty and consumer-protection requirements.
UAE consumer-protection rules provide remedies for defective goods, while UAE rules governing technology-based trade also establish consumer rights to return or request replacement in specified circumstances.
5. Change-of-Mind Returns
Eligible products may be returned within the 7-day return period for a change of mind, subject to approval.
The product must generally remain unused, undamaged and in its original condition and packaging.
Where the product has been opened, activated, installed or used, FG Magnit may refuse a change-of-mind return where permitted by applicable law.
6. Products That May Not Be Eligible for Change-of-Mind Returns
Unless the item is defective, incorrectly supplied, or otherwise required to be accepted under applicable law, returns may not be accepted for:
- Opened software or digital products.
- Digital downloads or licence codes once supplied or activated.
- Consumable products after opening.
- Customised or specially ordered products.
- Products damaged due to misuse, liquid damage, accidents or unauthorised modifications.
- Products missing original accessories, packaging, serial numbers or other supplied components.
FG Magnit’s existing return policy already contains exclusions for opened software, customised products and damage resulting from misuse.
7. Inspection & Approval
Returned products will be inspected after they are received by FG Magnit or its authorised service/return facility.
The return will be approved only after confirming that the product satisfies the applicable return conditions.
Where a product does not satisfy the conditions, FG Magnit may reject the return and return the item to the customer where appropriate.
8. Refunds
Once an eligible return has been received, inspected and approved, FG Magnit will initiate the refund.
Refunds will normally be issued to the original payment method used for the purchase.
FG Magnit’s current published policy states that refunds typically take approximately 5–10 business days to appear after processing, depending on the customer’s bank or payment provider.
Actual processing times may vary depending on the payment method, card issuer or bank.
9. Exchanges
Where an exchange is approved, replacement is subject to product availability.
If the requested replacement product is unavailable, FG Magnit may offer an alternative product or refund, as appropriate.
Any price difference applicable to an alternative product will be communicated before the exchange is completed.
10. Return Shipping
For confirmed defective, damaged or incorrectly supplied products, FG Magnit may arrange or cover the applicable return shipping in accordance with its policy.
For approved change-of-mind returns, return shipping or collection charges may be the customer’s responsibility.
The existing FG Magnit policy currently follows this distinction between faulty products and change-of-mind returns.
11. Warranty Claims
Certain electronics sold by FG Magnit may be covered by a manufacturer or supplier warranty.
Warranty periods and conditions vary depending on the product and manufacturer.
A warranty claim may result in repair, replacement or another appropriate remedy depending on the nature of the defect and applicable warranty terms.
12. Cancellation Before Dispatch
If you wish to cancel an order before it has been dispatched, contact FG Magnit as soon as possible.
If the order has already been dispatched or delivered, the request will be handled under the applicable Returns, Exchanges & Refunds Policy.
13. Consumer Rights
Nothing in this policy is intended to exclude or restrict any mandatory consumer rights available under applicable laws of the United Arab Emirates.
Where applicable UAE consumer-protection law provides customers with additional rights relating to defective, unsafe, incorrectly described or non-conforming products, those legal rights will apply.
14. Contact Us
For questions regarding returns, exchanges, refunds or warranty claims, please contact:
FG MAGNIT TRADING L.L.C.
Dubai, United Arab Emirates
General Enquiries: info@fgmagnit.com
Please include your Order Number whenever contacting us regarding a return or refund.