TERMS AND CONDITIONS
Last Updated: 11 August 2026
Welcome to FG Magnit, operated by FG MAGNIT TRADING L.L.C., Dubai, United Arab Emirates.
These Terms and Conditions govern your access to and use of the FG Magnit website, including purchases of products through our online store. By accessing our website, creating an account, or placing an order, you agree to these Terms and Conditions.
Please read them carefully before making a purchase.
1. About FG Magnit
FG Magnit is an online retailer offering consumer electronics, home appliances, gaming products, accessories and related products in the United Arab Emirates.
For customer support, you may contact us at:
FG MAGNIT TRADING L.L.C.
Dubai, United Arab Emirates
Email: info@fgmagnit.com
2. Eligibility
By using this website and placing an order, you confirm that you are legally capable of entering into a binding agreement.
If you are using the website on behalf of a company or other organisation, you confirm that you have authority to act on its behalf.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices and availability displayed on our website are accurate.
However, product colours, packaging and appearance may vary slightly from the images displayed due to manufacturer updates, screen settings or other factors.
Product specifications may also be updated by manufacturers without prior notice.
FG Magnit reserves the right to correct genuine errors or inaccuracies on the website.
4. Pricing and VAT
Prices displayed on FG Magnit are shown in UAE Dirhams (AED) unless otherwise stated.
Applicable VAT and other charges will be displayed as required during the ordering or checkout process.
Prices, promotions and product availability may change without prior notice.
Where an obvious pricing or technical error occurs, FG Magnit may contact the customer before processing the affected order.
5. Orders
Adding a product to your cart does not guarantee product availability or reserve the product.
After an order is submitted, customers may receive an order acknowledgement or confirmation.
Orders are subject to:
Product availability, successful payment authorisation, verification of customer information, delivery availability and fraud/security checks.
FG Magnit may refuse or cancel an order where reasonably necessary, including cases involving suspected fraud, unauthorised payment, incorrect product information, pricing errors or inability to fulfil the order.
Where payment has already been collected for an order that cannot be fulfilled, the applicable amount will be refunded.
6. Payment
Customers may pay using the payment methods made available on the FG Magnit checkout page.
Payment methods may include credit cards, debit cards or other authorised payment services.
Payment information may be processed by third-party payment service providers. FG Magnit does not intentionally store complete payment-card information where that information is processed directly by the payment provider.
Customers must ensure that they are authorised to use the selected payment method.
7. Coupons, Discounts and Promotional Offers
FG Magnit may offer coupon codes, promotional discounts, sale prices and other offers from time to time.
Promotions may be subject to specific eligibility requirements, minimum order values, expiry dates, excluded products or categories, usage limits and other conditions communicated with the offer.
Unless specifically stated otherwise, coupons cannot be exchanged for cash.
FG Magnit reserves the right to cancel or reject the misuse of a promotional code, including suspected fraudulent or unauthorised use.
8. Shipping and Delivery
FG Magnit currently provides delivery within supported locations in the United Arab Emirates.
Available delivery methods, estimated delivery times and applicable shipping charges will be displayed during checkout where applicable.
Customers are responsible for providing complete and accurate delivery information.
Delivery estimates are provided in good faith but may be affected by courier delays, public holidays, weather, incorrect customer information, product availability or other circumstances outside our reasonable control.
Customers should inspect delivered products promptly and contact FG Magnit if an item is missing, damaged or incorrect.
9. Returns and Refunds
Returns and refunds are handled in accordance with the FG Magnit Product Returns Policy and applicable UAE consumer-protection requirements.
FG Magnit’s current standard return policy provides a 5-day return window from the delivery date, subject to the product meeting the applicable return conditions.
Products returned for change-of-mind purposes should generally be unused, undamaged and returned with their original packaging, accessories, manuals and other supplied items.
Different rules may apply to defective, damaged, incorrectly supplied or warranty-covered products.
Nothing in these Terms is intended to limit any mandatory rights available to consumers under applicable UAE law.
Approved refunds will normally be returned through the original payment method, subject to processing times of the relevant payment provider or bank.
10. Defective Products and Warranty
Products may be covered by applicable manufacturer or supplier warranties.
Warranty coverage, duration and conditions may vary depending on the product and manufacturer.
If a customer receives a defective or malfunctioning product, the customer should contact FG Magnit support with the order number and relevant photographs, videos or other information reasonably required to investigate the issue.
Depending on the circumstances and applicable rights, a remedy may include repair, replacement or refund.
11. Order Cancellation
Customers should contact FG Magnit as soon as possible if they wish to cancel an order.
Where an order has already been processed, dispatched or delivered, cancellation may instead be handled under the applicable Returns and Refunds Policy.
FG Magnit reserves the right to cancel orders that cannot reasonably be fulfilled, with any applicable payment being refunded.
12. Customer Accounts
Customers are responsible for maintaining the confidentiality of their account credentials.
You are responsible for activities conducted through your account unless those activities resulted from circumstances outside your reasonable control.
Customers should immediately notify FG Magnit if they believe their account has been compromised or used without authorisation.
13. Acceptable Use
You must not use the FG Magnit website to conduct fraudulent transactions, attempt unauthorised access to the website, interfere with the website’s operation, transmit malicious software, misuse promotions or coupons, impersonate another person, or engage in unlawful activities.
FG Magnit may restrict or suspend access where reasonably necessary to protect customers, the website or the business.
14. Intellectual Property
Unless otherwise stated, the FG Magnit name, website design, graphics, logos, text and other original website materials are owned by or licensed to FG MAGNIT TRADING L.L.C.
Users may not reproduce, distribute, modify or commercially exploit these materials without appropriate permission.
Manufacturer names, product names, logos and trademarks remain the property of their respective owners.
15. Privacy and Personal Information
FG Magnit processes customer information in accordance with its Privacy Policy and applicable legal requirements.
Information may be collected and processed for purposes including order fulfilment, payment processing, delivery, customer support, account administration, fraud prevention and other legitimate business purposes.
Please review our Privacy Policy for more information.
16. Third-Party Services
Certain services provided through the website may depend on third parties, including payment processors, delivery providers and technology providers.
Those services may also be subject to the third party’s own terms and policies.
17. Limitation of Liability
To the maximum extent permitted by applicable law, FG Magnit will not be responsible for indirect or consequential losses arising solely from circumstances outside its reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable UAE law or restricts mandatory consumer rights.
18. Force Majeure
FG Magnit will not be responsible for delays or failures caused by circumstances reasonably beyond its control, including natural disasters, severe weather, government restrictions, transport disruptions, network outages, industrial disputes or similar events.
We will take reasonable steps to minimise disruption where possible.
19. Changes to These Terms
FG Magnit may update these Terms and Conditions when necessary to reflect changes to our services, business practices, technology or applicable requirements.
The updated version will be published on this page together with its latest revision date.
Changes will not unlawfully affect rights already acquired by customers in relation to completed transactions.
20. Governing Law
These Terms and Conditions are governed by the applicable laws of the United Arab Emirates.
Any disputes will be handled in accordance with applicable UAE law and the jurisdiction of the competent UAE courts, subject to any mandatory consumer rights or dispute-resolution procedures.
21. Contact Us
For questions regarding these Terms and Conditions, orders or FG Magnit services, please contact:
FG MAGNIT TRADING L.L.C.
Dubai, United Arab Emirates
General enquiries: info@fgmagnit.com
By placing an order through FG Magnit, you acknowledge that you have read and accepted these Terms and Conditions.