At Fgmagnit, we are committed to providing you with high-quality electronics. If your product isn’t working as expected, we offer a straightforward returns and warranty process to ensure your complete satisfaction.

Return Policy Overview

  • Return Window: You have 5 days from the delivery date to return an item for a refund or exchange.
  • Condition: The item must be in brand-new condition—unused, with no signs of wear or damage, and in its original sealed packaging with all accessories, manuals, and protective films intact.
  • Proof of Purchase: A valid order number is required for all returns.

How to Initiate a Return

To start a return, please follow these steps:

  1. Log In: Visit your Fgmagnit account and navigate to ‘My Orders’.
  2. Select Product: Find the relevant order and click ‘View Order’.
  3. Request Return: Click the ‘Request Return’ button, select the item, and choose the reason for return.
  4. Await Confirmation: Our support team will review your request and email you within 24 hours with a Return Authorization Number and shipping instructions.

Prefer to contact us directly? Email support@fgmagnit.com with your order number and a brief description of the issue.

Warranty & Defective Items

All our electronics are covered by a manufacturer’s warranty (duration varies by product). If your item is defective or malfunctions under normal use:

  1. Contact us immediately at support@fgmagnit.com.
  2. Provide your order number, a video or photos showing the defect, and a description of the issue.
  3. We will guide you through the warranty claim process, which may include repair, replacement, or refund.

Refund Timeline

Once we receive and inspect your returned item:

  • Approved returns will be processed, and a refund will be issued to your original payment method.
  • Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider.

Important Exceptions

  • Opened Software: Software, digital downloads, or consumables (e.g., printer ink) cannot be returned once the seal is broken.
  • Personalized Items: Customized or specially ordered electronics are non-returnable unless defective.
  • Damage Due to Misuse: Products damaged due to accidents, liquid exposure, or unauthorized modifications are not covered.

Return Shipping

  • Defective Items: We cover return shipping costs for faulty products.
  • Change of Mind: For non-defective returns, the customer is responsible for return shipping fees.

Questions? We’re Here to Help!

For any queries about returns, warranties, or defective items, please contact our support team:

Email: support@fgmagnit.com
Subject: Electronics Return – [Your Order Number]

Thank you for choosing Fgmagnit for your electronics needs!